Terms of Service

🏢 1. About KM Super Cleaner

KM Super Cleaner is a professional cleaning company based in Atlanta, Georgia, providing residential and commercial cleaning services to clients in Atlanta and surrounding areas. Contact us at:

• 📞 Phone: (770) 273-3267
• 🌐 Website: kmsupercleaner.com
• 📍 Location: Atlanta, Georgia

📅 2. Booking and Scheduling

When you book a cleaning service with us, the following conditions apply:

• All bookings are subject to availability and confirmation by KM Super Cleaner
• A booking is confirmed only after you receive written or verbal confirmation from us
• You must provide accurate information about your property, including address, size, and any special requirements
• You are responsible for ensuring access to the property at the scheduled time
• We reserve the right to refuse or cancel any booking at our discretion

❌ 3. Cancellations and Rescheduling

We understand that plans change. Our cancellation policy is as follows:

• 24-hour notice required: Please notify us at least 24 hours before your scheduled appointment to cancel or reschedule without a fee
• Late cancellations: Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee
• No-shows: If our team arrives and cannot access the property, a fee may be charged to cover travel and labor costs
• To cancel or reschedule, call us at (770) 273-3267 or contact us through our website

💳 4. Payment Terms

The following payment terms apply to all services provided by KM Super Cleaner:

• Payment is due upon completion of services unless otherwise agreed in writing
• We accept cash, credit/debit cards, and other payment methods as listed on our website
• Prices are subject to change without notice, but quoted prices will be honored for confirmed bookings
• Additional charges may apply for properties larger than quoted, excessive mess, or special requests not included in the original booking
• Late payments may be subject to additional fees

🔒 5. Access to Property

To provide our cleaning services, you agree to:

• Grant our team safe and reasonable access to the areas to be cleaned
• Ensure pets are secured and will not interfere with our cleaning staff
• Remove or secure any valuables, fragile items, or irreplaceable objects before our team arrives
• Inform us of any hazardous materials, areas that should not be cleaned, or special instructions
• Provide necessary cleaning supplies if specific products are required beyond our standard equipment

💯 6. Satisfaction Guarantee

We are committed to delivering exceptional cleaning results. Our satisfaction guarantee works as follows:

• If you are not satisfied with any area of your cleaning, please notify us within 24 hours of service completion
• We will return to re-clean the unsatisfactory areas at no additional charge
• Refunds are considered on a case-by-case basis and are at our sole discretion
• The guarantee does not apply to pre-existing damage, stains that cannot be removed, or areas outside the scope of the agreed service

⚠️ 7. Liability and Damages

To protect both parties:

• Damage must be reported within 24 hours of service completion with photographic evidence
• We are not liable for damage to items that were pre-existing, fragile, or improperly secured
• We are not responsible for damage caused by following client instructions
• KM Super Cleaner is fully insured and bonded for your protection

🚫 8. Prohibited Requests

Our cleaning staff will not perform the following tasks:

• Cleaning that requires moving heavy furniture or appliances (unless agreed in advance)
• Cleaning up bodily fluids, biohazardous materials, or mold remediation (specialized services required)
• Extermination or pest control services
• Handling or cleaning of illegal substances or materials
• Any task that our staff deems unsafe or hazardous to their health

👥 9. Non-Solicitation

By using our services, you agree not to directly hire, solicit, or employ any KM Super Cleaner team member for cleaning or related services outside of our company during the term of our service agreement and for a period of 12 months after the last service provided. Violation of this clause may result in a referral fee being charged.

🌐 10. Website Use

By accessing and using kmsupercleaner.com, you agree to:

• Use the website only for lawful purposes and in a manner that does not infringe the rights of others
• Not attempt to gain unauthorized access to any part of the website or its servers
• Not reproduce, duplicate, or exploit any content from this website without written permission
• Not use the website to transmit harmful, offensive, or unsolicited content

⚖️ 11. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved in the courts of Fulton County, Georgia.

🔄 12. Changes to These Terms

KM Super Cleaner reserves the right to update or modify these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated Terms.

📬 13. Contact Us

If you have any questions about these Terms of Service, please contact us: